The Baa Baa Guarantee
Customer Service: My intent is to exceed your expectations for service and want you to be completely happy with your patterns and my service to you. My relationship with you is the heart of my business and if you ever have any questions or concerns about your pattern, I will make it right, no "ifs, ands or buts".
Materials: I use primitive linen and cotton monk's cloth for all of my patterns. Although I don't keep bleached linen or rug warp in stock, if you prefer that, just let me know and I'll order it. I personally hand draw patterns straight on the grain using permanent industrial grade Sharpie markers so you never have to worry about it bleeding through your wool.
Schedule for Order Fulfillment and Delivery: When you place your order, please let me know if you have a deadline and I will meet it. I draw patterns as they are ordered and weekends are my drawing time due to other work and family responsibilities. The earlier you can order, the better. I ship by USPS which generally takes 2-3 days for delivery. If there should ever be a delay on my part, I will overnight a pattern to you, at my expense, to ensure you receive it when needed.
Communication: I value timely and easy communication. You can always reach me by email at firstname.lastname@example.org so communication should never be a concern.
I appreciate your trust in me! Thank you.